Privacy Policy

Last updated: March 18, 2026

Business Phone Service AI (“Company,” “we,” “us,” or “our”) operates the website https://businessphoneservice.ai/ and related services, including messaging, communications, and AI-powered business phone solutions (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our Services.

By using our Services, you agree to the practices described in this Privacy Policy.

Information we collect

We may collect the following categories of information

Contact information: Name, business name, email address, phone number, mailing address, and role/title.
Account information: Login credentials, account settings, subscription details, and support history.
Communication data: Call logs, voicemail, call recordings (where legally permitted and with required notices), SMS/MMS content and metadata, messaging timestamps, and associated usage data.
Device and usage data: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and interactions with our site or dashboard.
Billing information: Payment method details processed via third‑party payment processors (we do not store full payment card numbers).
Preference and feedback data: Survey responses, feature requests, and support communications.

Where required by law, we treat mobile phone numbers and associated consent records as sensitive data and apply additional protections.

How we use information

We use personal information for the following purposes:

To provide, operate, and improve our Services, including voice, SMS, and AI features.
To create and manage user accounts, authenticate logins, and provide customer support.
To process payments, subscriptions, refunds, and billing communications.
To send transactional messages, service updates, security alerts, and administrative notices.
To monitor, secure, and troubleshoot our systems, detect fraud, and prevent abuse or spam.
To comply with legal obligations and enforce our terms, including A2P/10DLC and carrier requirements.

We may aggregate or de‑identify data so it can no longer reasonably identify you, and use that information for analytics, service improvement, and other lawful business purposes.

A2P/10DLC and messaging privacy

If you provide a mobile phone number and opt in to receive SMS or other text messages from us, we process your information as part of our Application‑to‑Person (A2P) messaging program.

To support A2P/10DLC compliance:

We collect your mobile number, opt‑in status, timestamp, and related consent records.
We use this data solely to send you messages related to your account, services, and the specific program to which you opted in, and to maintain compliance and delivery quality.
You may opt out of SMS messages at any time by replying STOP or using any other opt‑out method described in our messages.

We do not sell or share SMS opt‑in data, mobile phone numbers, or text message consent with third parties or affiliates for marketing or promotional purposes.

Required A2P SMS disclaimer (recommended language):

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties, except as required to deliver our text messaging services (for example, to carriers and SMS platform providers).

No sale of personal information

We do not sell personal information, including mobile phone numbers, to third parties.

Specifically:

We do not sell, rent, or trade your personal data (including mobile numbers and consent records) to third parties for their own marketing purposes.
If applicable privacy laws (such as CCPA/CPRA) define “sale” or “sharing” more broadly, we structure our practices to avoid activities that constitute a “sale” or “sharing” of personal information for cross‑context behavioral advertising.

If our practices change in a way that could constitute a “sale” under applicable law, we will update this Privacy Policy and provide any required notices and opt‑out mechanisms before implementing such changes.

We may share personal information only as described below and only to the extent necessary for the purposes in this Policy:

Service providers and subprocessors: With trusted vendors that perform services on our behalf (such as hosting, analytics, customer support tools, call/SMS carriers, and payment processors), bound by contractual confidentiality and data protection obligations.
Telecom and messaging partners: With telecommunications carriers, SMS aggregators, and related partners as needed to originate, route, and deliver calls and messages, maintain service quality, and comply with carrier and A2P/10DLC requirements.
Legal, safety, and compliance: When required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect rights, safety, security, or to investigate fraud or abuse.
Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to appropriate confidentiality and data protection safeguards.

Where we share information with service providers, we do so only for operational and service delivery purposes and not for their independent marketing use. SMS opt‑in data and consent are excluded from any sharing beyond what is strictly necessary to provide messaging services.

Cookies and tracking technologies

We may use cookies, web beacons, and similar technologies to:

Enable core site functionality and authentication.
Remember your preferences and improve user experience.
Analyze site traffic and usage patterns to improve Services.

Where required by law, you may be presented with cookie notices or controls to manage your preferences.

Data security

We implement technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures may include encryption in transit, access controls, logging, and regular security reviews appropriate to the nature of the data and our operations.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information for as long as reasonably necessary to:

Provide and support the Services you request.
Maintain records required for A2P/10DLC and carrier compliance (including consent logs).
Comply with legal, tax, and regulatory obligations and resolve disputes.

When information is no longer needed for these purposes, we will delete or de‑identify it in accordance with our data retention policies and applicable laws.

Your privacy rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

The right to access and obtain a copy of your personal information.
The right to correct or update inaccurate information.
The right to request deletion of your personal information, subject to legal and operational limitations.
The right to object to or restrict certain processing activities.
The right to withdraw consent where processing is based on consent.

Residents of certain jurisdictions (such as California, the EU/EEA, the UK, and others) may have additional rights under local laws. To exercise your rights, please contact us using the information in the “Contact us” section below.

You can opt out of SMS marketing or non‑essential messaging at any time by following the instructions in the message (for example, replying STOP) or contacting us.

Children’s privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will take reasonable steps to delete it as soon as practicable.

International data transfers

If you access the Services from outside the United States, your information may be processed and stored in the United States and other countries where our service providers operate, which may have different data protection laws than your jurisdiction. Where required, we use appropriate safeguards to protect international data transfers.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last updated” date and may provide additional notice as required by law.

Contact us

If you have any questions about this Privacy Policy, our A2P messaging practices, or your privacy rights, please contact us at:

Business Phone Service AI
Los Angeles, California, USA
Contact Us